Cuyana Refund Policy
At Cuyana, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.
Returns & Exchanges
We accept returns and exchanges within 30 days of delivery. Items must be unused, in their original condition, and with all tags attached. For hygiene reasons, certain products, such as jewelry and accessories, may not be eligible for return unless defective.
How to Initiate a Return or Exchange
- Visit cuyanatotebag.com and log into your account.
- Navigate to your order history and select the item(s) you wish to return or exchange.
- Follow the prompts to generate a prepaid return label.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
To exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will gladly replace the item or issue a refund upon receipt of the returned product.
Final Sale Items
Items marked “Final Sale” cannot be returned or exchanged.
International Returns
For international orders, return shipping costs are the responsibility of the customer. Refunds will be issued in the original payment currency, minus any applicable fees.
For any questions regarding our refund policy, please reach out through our website.