FAQs

General Questions

Where can I learn more about Cuyana’s products?
Explore our collection and detailed product information at cuyanatotebag.com.

What is Cuyana’s design philosophy?
We focus on timeless, high-quality pieces designed to last. Our “Fewer, Better” approach encourages mindful consumption.

How do I care for my Cuyana items?
Care instructions vary by material. Visit cuyanatotebag.com for specific guides.

Orders & Shipping

How long does shipping take?
Delivery times depend on your location and selected shipping method. Processing typically takes 1–3 business days.

Can I modify or cancel my order?
Changes must be made before the order ships. Contact us immediately for assistance.

Do you ship internationally?
Yes! Check cuyanatotebag.com for supported countries and rates.

Returns & Exchanges

What’s your return policy?
Unused items in original packaging can be returned within 30 days. See cuyanatotebag.com for details.

How do I initiate a return?
Start the process via cuyanatotebag.com. A prepaid label will be provided.

When will I receive my refund?
Refunds are processed within 10 business days after we receive your return.

Product Quality

What materials do you use?
We prioritize premium leather, Italian wool, and sustainable fabrics. Each product page lists full material details.

How do I ensure my item’s longevity?
Store items properly and follow care instructions. Leather benefits from occasional conditioning.

Do you offer repairs?
We assess repairs case by case. Reach out via cuyanatotebag.com for support.

Gifts & Special Requests

Can I include a gift note?
Yes! Add a note during checkout.

Do you offer gift wrapping?
Gift-ready packaging is available for select items.

Where can I find wedding or bulk order details?
Visit cuyanatotebag.com for group purchase inquiries.